BPMonline CRM is the cutting-edge solution that combines all the features of contact management software, sales CRM software, service management software and business process management system.
BPMonline CRM merges CRM with BPM (Business Process Management) suite. This forward thinking product provides a powerful set of tools for process design fully integrated with the CRM solution.
The solution is based on the most advanced process modeling standard – BPMN. The BPM module using BPMN (Business Process Modeling Notation) allows you to design and run processes directly from the solution. With BPMonline CRM you have the ability to change processes on-the-fly. The application is easily customizable and does not require extensive coding. Its built-in process designer enables users to modify the application without programming.
The system has a user-friendly interface. Moreover, end-users can work with their CRM in the familiar MS Outlook environment using the BPMonline Outlook Connector. The module allows working with essential data from the BPMonline CRM software system directly in the native MS Outlook environment, avoiding data entry duplication. A comprehensive integrated platform allows sharing data with Google Apps, QuickBooks and a wealth of web services.
Eventually, if you’re looking for a faster implementation, with a monthly subscription that includes upgrade and support costs, a cloud-based BPMonline CRM can get you started quickly while avoiding capital expenses.
BPMonline CRM incorporates the following features:
• Enhanced Business Process Management & Workflow Management Capabilities (BPMS)
• BPMN 2.0 Based Process Editor
• Account & Contact Management
• Sales Force Automation
• Lead management
• Contact Centre with the Multichannel Support
• Social Media Integration
• Sales Pipeline Management
• Service Management
• Project Management
• Time Management
• Marketing management
• Dashboards, Analytics and Reporting
• Mobile Access
• Role-based Security
• Integration with Microsoft Office & Outlook
• Google Services Integration
• Accounting Integration
• Unlimited Customization