Followbase

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Customer Service & Support via Twitter

Followbase is a real-time customer service & support forum for any company that uses Twitter.

  • Help your customers – by providing a real-time Twitter based customer service & support forum. Answer questions, gather ideas, solve problems and stay connected.
  • Customization – customize your Followbase forum to give it your own look & feel, upload your company brand logo and select the customer service topics.
  • Moderation – move tweets around from topic to topic, bury irelevant tweets or blacklist spammers and bots.
  • Add employees – as support reps to your company team.
  • Employee identification – all employee tweets are marked “team” and replies are highlighted.
  • Threaded replies – quick and easy to find replies and to see which tweets were answered.
App submitted Fri 8 Jan '10
Tags crm feedback twitter

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