HelpDesk Pilot is multi-lingual, web2.0, PHP & MySQL driven support/trouble ticket solution.
Available in both Free and Commercial editions.
- HelpDesk Pilot converts customer emails into tickets and each email id as a department.
- Add support members (staff) to a department.
- Each ticket (issue) is grouped by responses and each activity is tracked.
- It takes a minute to setup helpdesk pilot on your webserver.
- Announcement and news feature to keep your team (staff) informed about latest developments.
- Supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket, split tickets,…