ITS is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. Managing issues can be anytime, anyplace with flexible, scalable ITS.
ITS can be used for customer support, help desk and issues tracking. With ITS, you make life easier for your customers. They can report their own issues or call in and have your staff submit for them. They receive updates automatically and can check the status of their requests at any time.
ITS is available as a hosted solution (software-as-a-service) or packaged software (for you to install on your server).