Social Defender is a real-time social media monitoring tool designed to provide valuable insights, ability to accurately measure social media efforts and understand customer sentiment.
With Social Defender you can manage your multiple social media networks – Facebook, Twitter, Tumblr, YouTube, G+, blogs and forums – under one single area.
This single solution, social media management tool, allows to analyze what is being said online about your brand, service, industry, and competitors.
The analytics provided, may be incorporated with future goals and business plans.
There's an interesting story I read the other day about a major retailer who was amazed when confronted with a poll that put his company in the bottom five for satisfactory customer service. He was astounded because his internal reviews ... Read more