On-Demand SaaS Help Desk Software
VivaDesk offers an on-demand web-based help desk software feature set that allows your internal and external customer support team to dynamically assign, monitor and resolve all of your technical support trouble tickets and customer service requests with ease via two-way email integration and an intuitive web portal.
Core Help Desk Software Features:
- On-Demand Help Desk Software
- Securely Hosted by Rackspace
- Email-to-Ticket Conversion
- LDAP / Active Directory Integration
- Interactive Dashboards
- Incident Management
- Problem Management
- Change Management
- Asset Management / CMDB
- Knowledge Base Management
- Service Level Agreement (SLA) Alerts
- Automated Ticket Routing
- Automated Escalation Rules
- Self-Service Web Portal
- Customizable Views
- Custom Report Builder
- Data Export (PDF, XML, CSV)
VivaDesk is an ideal replacement for limited or outdated legacy service desk products, or if you’re looking for an affordable first step to automate your manual processes. As your help desk requirements grow, a seamless upgrade path is available to add advanced VivaDesk features.
More than ever service teams choose a cloud-based SaaS subscription model rather than a legacy on-premise license + maintenance option. Why? Because our Rackspace hosted SaaS solution means low up-front costs, hassle-free deployment, ISO27001 secure data centers, reliable managed services, and predictable future costs.
VivaDesk: Long live the help desk!
App submitted Thu 10 Oct '13