When it comes to starting a business it’s hard enough to find the time to get all the ducks in line before it launches let alone after. Throughout all of this activity the one thing you must continue to do is spread the word and market, market, market! Read more
Any app that helps introduce some organization to a business’s processes has to be a good thing and when it relates to customer service then all the better. Read more
Most businesses are guilty of telling customers the old chestnut “we value your feedback” but in a lot of cases this feedback just ends up in an in-box with no organization or prioritization attached to it. This pot-luck approach to getting voices heard doesn’t do much for the confidence of customers and even less for the reputation of the businesses concerned. Read more
Qidiq is a ruthlessly efficient and seriously fast way of collecting feedback and information from all the groups whose opinions you value the most. In an interesting piece of response marketing they have developed a technique that makes it as much of an effort to delete or ignore an email as it is to answer a simple question. Hence, the response rates are much much higher. Qidiq is a simple mobile and email feedback tool for Android and iPhone that asks a group of people pertinent questions in real time. Respondents answer via email, a web interface, or an ... Read more
We all know the feeling of dread that often accompanies the days leading up to an annual performance review. Scrabbling around trying to remember just what you’ve achieved throughout the year and then worrying if the boss will have the same opinion as to the relevance of your successes. Read more
Time is money! Anything that can save your precious time by cutting your workload has got to be a great thing. It you are a Customer Relations Manager you need all the help you can get but generally, in small to mid size businesses, there's only one of you. OneClick is a finance and management tool that helps you to edit, organize and manage sales commission statements with ee and simplicity saving you time and money. OneClick statements by Nirvaha Corporation is an online service that generates reports and statements for sales representatives, management and payroll. Nirvaha has been ... Read more
When you've got something like 30,000 organizations of all shapes and sizes using your customer support services it's clear you are in the upper echelon of online help. Kayak is one of the world's top helpdesk and customer engagement groups and their aim is to help organizations build better customer support and to work better as a team. Kayako is a customer relations management tool filled with powerful business tools to help your business fulfill its passion for customer support and its expert workers will help you create elegant and powerful web applications to do the job and grow ... Read more
This CRM system from Sutisoft Inc. looks to have all the bases covered in respect of marketing, customer, sales and analytics management. Read more
Billingboss.com from Sage is a free quote, invoice and payment application for freelancers and small businesses that has all the functions you’d expect to see in a very smart and user friendly layout. Read more
This addition to the Sutisoft stable of business apps is as the name suggests all about talking to each other. And whilst it could be used for all manner of two-way discussion purposes its most obvious use is as a customer support helpdesk. Read more