Bontq is an amazing bug tracking software that is extremely user friendly. They offer a 30 day trial with unlimited users and projects, and even include their desktop client in the trial. Their desktop client uses Java and gives you the ability to take screenshots and videos with a single mouse click. It hovers semi-transparently on your monitor as a little box with pictures of a camera, video camera, and a file folder (for the project browser, where you can add bugs and feature requests from your desktop) or can be sent to the taskbar. It is available to download from the right side of all pages on your account.
So, when you log into your Bontq account you land on your dashboard, which displays all activity, like projects, bugs, test cases, etc. that have been added. Adding projects, bugs, and everything else is as easy as you could want it to be in an issue tracking software… just click ‘Add New’ at the top of any page and you get a drop-down menu where you can choose from several options like Project, Test Case, Bug, Wiki Document, or Feature Request. When you add anything (like a bug) you can either choose to save it, which in the case of a bug report puts you on the Tracking tab, or you can ‘Save and Repeat’ which will save it and then load the 'add bug' page again, which comes in handy if you have a bunch to add at once. When adding a new bug report you can choose to upload a file or attach a Google Document which will then be available from the Files tab.
On the top right of every page you have links to ‘Account’ where you can upgrade your account, ‘Companies’ where you can add and edit companies in your account, ‘Users’ for adding and editing users, and ‘Settings’ where you can change your name, time zone, and all that good stuff, manage priorities and labels, and import Basecamp and Fogbugz data.
Along the top of the page are your Projects, Tracking Area, Notices, Wiki, Files, and Reports tabs. On the Reports tab you can generate in-depth reports like you would expect from a good project management system.
On the right of every page along with the download of the desktop client is ‘My Projects’ and 'Bookmarks'. You can add a bookmark by clicking the star that is available at the bottom corner of most pages and next to items on the Tracking Area tab.
Bontq has a very clean and simple layout that makes it easy to understand where to find things, which is a good thing as they have limited help resources. They do have a FAQ which does include answers to the most common questions you might have, as well as a video tutorial for both the web interface and the desktop client.
Pricing – Their lowest package seems pretty cheap to me for a good bug tracking software at only $9 a month, which limits you to 3 users and 3 projects and is the only package that doesn’t include their desktop client but is perfect for indie programmers working on their first few projects… their highest package is $149 a month for unlimited users and projects… and they have 3 packages in between so you’ll be sure to find one that’s right for you.
Bontq is a simple to use bug tracking software with plenty of pricing options so that you are only paying for what you need from a project management system. It is a very efficient software that will increase productivity by making it easier to deal with bugs and other issues.