Any app that helps introduce some organization to a business’s processes has to be a good thing and when it relates to customer service then all the better.
Venturebox.com can tidy up that often overlooked area that has for many years relied on notepads and a fair bit of luck in respect of whether the note can actually be found at the end of the day. With a good level of collaboration attached to it and the ability to access the system on the move, customer requests and queries need never be forgotten about again and better still be dealt with in an efficient and professional manner.
Existing customer details can be easily imported into venturebox.com and shared amongst staff and teams as required. Customer queries can then be prioritized for urgency and assigned to the relevant person for attention. Any pertinent documents can also be linked or stored within the system meaning another danger area where things can get lost is eliminated.
Issues can be tracked through to completion with times attached to each stage. You needn’t be out of the loop when out and about either with notifications available by text or email to your mobile device. The system is subsequently updated automatically with any reply to such a notification and if done by email the ability to attach documents is also available.
Packages start at $19 a month for up to 4 users and 5 GB of storage. The popular version however allows up to 9 users to make use of 20 GB of storage space for $39 a month. All payment plans kick in after a free 30 day trial and there are no long contracts to worry about.
If customer service record keeping has historically been a thorn in your side then this app should provide a pretty instant cure and a saving on sticky notes as well. With good simple looking screen pages, staff members will also appreciate a move forward that should benefit all concerned.