FeedbackHound: Great customer support for your startup or website

Review posted Wed 22 Jan '14  ·  55 comments
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How do you rate your customer support for your startup or website? Do you look upon it as a pain in the ass or as an opportunity to learn what your customers really want? The fact is, if it's utilized correctly, good customer support is essentially free marketing for your brand or your company. Many customers will willingly tell you what they think you are doing wrong with your product or service and they will even offer up suggestions on just how you can improve it. What's more, they will do this for free because they will benefit too. FeedbackHound provides a dedicated customer support platform for your website or application and turns negative queries and problems into positive feedback for your business with intelligent and speedy customer service.
FeedbackHound provides a dedicated support website for your own website or application so that whenever a customer has a query or a suggestion or needs to report a problem, they do so via your customized FeedbackHound site. By giving your customers a voice to discuss, vote and prioritize these issues, it eliminates the need for costly focus groups, customer surveys or the adding of new features in the hope that they are the things that customers want to see.
FeedbackHound is the perfect way for startups to improve their product as well as saving money on unnecessary polls - not to mention untried whistles and bells that you think your customers might react to. It gives your customers a chance to fall in love with you because they feel they are a part of the feedback procedure team.
You can create your own custom feedback and support site in a matter of minutes and save time as well as money. The engagement of customers can only be a win-win situation and to get their opinions delivered on a silver platter is akin to any number of focus groups. While you may think that your app is the bees-knees there's no one more important than your customers to tell you where it may need a little tweaking to improve it. FeedbackHound goes one step beyond by letting you deal with issues before they appear on social media by listening to them at the earliest of stages and make informed decisions without having to second guess what the future holds. FeedbackHound is in beta mode at the moment so the whole cat and caboodle is free. Don't let it this excellent feedback app pass you by.

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