Kayako: Help Desk Software

When you've got something like 30,000 organizations of all shapes and sizes using your customer support services it's clear you are in the upper echelon of online help. Kayak is one of the world's top helpdesk and customer engagement groups and their aim is to help organizations build better customer support and to work better as a team.
 
Kayako is a customer relations management tool filled with powerful business tools to help your business fulfill its passion for customer support and its expert workers will help you create elegant and powerful web applications to do the job and grow relationships. Kayako builds helpdesks that are as focused on the customer just as much as the business. Currently, more than 30,000 organizations of all sizes and from all industries including some of the world’s most respected brands trust Kayako to power their support and provide an unbeatable customer service experience. It operates in multiple channels but utilizes only one unified helpdesk for simplicity. There are three areas of helpdesk solutions and all three solutions provide a beautiful customer-facing helpdesk with self-service tools, a powerful reporting engine and rich organization and user management. Resolve adds robust ticket and email management while Engage brings live chat for direct customer support,  visitor monitoring, remote desktop support and VoIP integration. Fusion is the flagship solution which  creates a union of the services of Resolve and  Engage. All three solutions are available either as a hosted subscription service or as a downloadable product which you can install and host on your own IT infrastructure.

Conclusion
When you have a look at Kayako you'll know why it's one of the leading helpdesk and customer support groups in the world. It smells of experience and knowledge. While their pricing plans start at US$29 per month on demand, the benefits are undoubtedly huge because of their unrivaled online support. Given that your company must have an exceptional customer support system then it makes sense to go for the best. The interface is clear and easy to understand but it's when things go wrong that Kayako really comes into it's own. You have to consider this one.