IVR Designer: Improve the flow of your business phone system cheaply and quickly

Review posted Mon 24 Feb '14  ·  3 comments
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Interactive Voice Response systems or IVR's have typically been intended for use in business to service high call volumes and reduce costs as well as improving the customer experience. They are usually the domain of bigger businesses like banks, tele voting, credit card companies and call centers. Generally, they are used to turn a business into a 24/7 experience or to allow callers' queries to be resolved without the need for queueing and incurring the cost of a live agent. The can also be used to ensure incoming calls are directed to the right people. This can, however, be an expensive and complicated system to set up. IVR Designer is a DIY business application that lets you easily set up your business or website call system cheaply and quickly.
 
IVR Designer lets you get your business or website call system up and running in a manner of minutes. The powerful do-it-yourself interface lets you design your own call flow system easily using familiar drag and drop technology as well as providing tons of great features for setting up an inbound call system. IVR Designer offers a great way to build your own interactive voice response system and inbound call flow system in minutes and is perfect for absolute beginners with little knowledge of how a business phone system actually works. You have complete control over your inbound calls from your phone and set up everything from call forwarding to custom numbers and screen your calls as well as being able to place outbound calls and plenty more. IVR also let's you search and find any phone number in any area code, set up custom flow charts for all your phone numbers and even change the voice response depending on who is calling you. It’s remarkably easy to set up and manage your voicemail system simply by dragging and dropping your individual phone stations' into the relevant flow. You can check your voicemail on the go and call the customer back directly to the number that they called from. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live conversation. If callers do not find the right information and need further assistance, their calls can be transferred to a real person making a far more efficient system. Your workers then have more time to deal with more complex calls and don't have to deal with basic inquiries that require simple yes or no responses or obtaining customer details.
 
IVR Designer gives smaller business (as well as larger ones) the opportunity to have a controlled phone system that works more efficiently and gets calls to the right person. This, of course, saves time and money - something every business is trying to achieve. The beauty of this app, though, is its sheer simplicity. Rather than hiring a phone company to re route all your incoming calls, IVR let's you do it yourself via the easy to use interface that lets you drag and drop the route each incoming call makes - depending on who it's for. It also gives you the chance to become a truly 24 hour service where people can call up your business at any time of the day or night to get some satisfaction. If you are really quick you can pick up a $10 credit when you sign up for your account.



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