When most businesses start out no doubt they can handle customer enquiries in the old fashioned way. With a small customer base and a small team to go with it the old ˈsticky note pressed on to a screenˈ ploy usually does the trick. The other choice of course is to forward an email, hope for the best and then try and remember which member of the team you forwarded it to so you can follow it up. The problem with both of these methods is that they leave themselves open to human error and a poorly addressed customer enquiry simply ... Read more
If you run a church, charity or non-profit organization and receive donations from a variety of sources then this is the site for you. Read more
Any app that helps introduce some organization to a business’s processes has to be a good thing and when it relates to customer service then all the better. Read more
If your business still relies on handwritten telephone notes for recording new enquiries then the chances are you’re missing out on quite a few opportunities. Add to that the fact that every note needs recording and then most importantly followed up and you can probably begin to see the picture. Read more
It’s difficult to know where to start reviewing this one given the sheer number of apps available on one site. The best way perhaps is to imagine a perfect world where every possible aspect of running your business is covered by an easy to use application and then see how it stacks up against it. Read more
Perhaps the name of this app should have the prefix “huge” attached to it as that’s what immediately springs to mind at first glance. A vast number of functions covering almost everything you’ll ever need to run your business from anywhere in the world although I couldn’t find anywhere where it said it makes the coffee. Read more
Billingboss.com from Sage is a free quote, invoice and payment application for freelancers and small businesses that has all the functions you’d expect to see in a very smart and user friendly layout. Read more
If you can’t afford that PA to pop your day’s agenda on your desk every morning then this could be a cheaper option. You won’t have to buy birthday and Christmas presents for it either! ContactMe looks simple enough but it will do a thorough job in getting your busy schedule organized. Once that’s sorted it can then move on and make you so much more contactable by people who just might want to spend money. Read more
WORKetc does it all… online project management, CRM, billing and more. Read more
Dear Friends, Read more