Latest Help Desk App Reviews

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A comprehensive help desk that is free for small business

VivaDesk On-Demand SaaS Help Desk...
Review posted Sun 13 Oct '13  ·  434 comments

We've said plenty of times here at FeedMyApp that one of the major benefits of the app generation has been the opportunity given to small business to run their show using free or very cheap applications. There are plenty of excellent CRM's and project management tools that give the small team a chance to compete with the big guys. But, something you don't see very often is something that can take up a lot of your precious time - namely, the help desk app. VivaDesk offers free and pad versions of their on-demand, web-based help desk and customer support vehicle. ... Read more

Get great customer feedback and new ideas for your business

Heeduser Community Powered Customer...
Review posted Wed 12 Jun '13  ·  117 comments

You'll find that the bigger organizations can afford to hire specific professionals to handle the concerns of their customers and to make sure that their business run smoothly but that's not such a viable prospect for smaller companies who run on a very tight budget. However, an app like Heeduser helps you realize that no matter how small your business is, it is still possible to get good feedback.  With a little bit of guile and crowd sourcing you can go that extra step with this free community feedback application and give your online visitors even better customer service and ... Read more



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The future of project management is to socialize it

Communifire Enterprise Social...
Review posted Thu 14 Mar '13  ·  104 comments

More and more businesses these days are adopting the idea of an internal business social collaboration network to aide communication in the workplace. For a start, most people are pretty familiar with the social network concept and use it on a regular basis so the learning factor is minimal. But secondly, it allows your workers to communicate in individual teams as well as across the whole business and negates the need for endless emails and time spent in meetings. Communifire is a new enterprise social collaboration application that makes for superb real-time communication between your staff while still retaining control ... Read more

A web-based helpdesk for multiple companies thats much cheaper than Kayako

Vision Helpdesk Next Generation Helpdesk
Review posted Fri 30 Nov '12  ·  264 comments

Up until now it's been Kayako and Cerberus that have ruled the roost when it comes to the web-based help desk. But gradually, Vision Helpdesk has been eroding on their lead with innovative programs to improve end-user support and, being a significantly cheaper option, Vision is now a very viable alternative. The most significant of their innovations now leaves Vision as the only web-based helpdesk software that allows you to manage support for multiple companies in the one convenient place.   Vision Helpdesk offers the only web-based true satellite helpdesk software on the market that allows you to manage your ... Read more

Help Desk Apps

LiveAgent Helpdesk

Submitted Mon 4 Aug '14
The best way to increase customer satisfaction,...

All-In-One Customer Service Software Let customers interact with you on all fronts. LiveAgent supports all available contact methods - email, online chat, call center,... Read more

Helprace

Submitted Sat 5 Jul '14
Helprace - Be a Winner in the Customer Service...

Providing amazing customer service experiences has never been more important than now. Today’s customers are expecting more. They can afford to be more picky as they have... Read more

Issues Tracking

Submitted Mon 30 Jun '14
Designed and developed to operate on the Web

ITS is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. Managing issues can be... Read more

Cayzu Helpdesk

Submitted Sun 18 May '14
Cayzu. Simple. Affordable. Helpdesk Solution.

Cayzu is a cloud-based helpdesk software solution designed to manage customer service for small and medium sized businesses. Cayzu features include ticket management, Facebook &... Read more

eSolver

Submitted Tue 1 Apr '14
A help desk that works for you.

Esolver is a complete set of help desk tools that enable you to manage your customer service process from beginning to end. Connect with your customers, route their support... Read more

Help Me - SOS International

Submitted Wed 5 Mar '14
SOS, Emergency, Ambulance

Help Me – SOS International allows to connect with police, ambulance or fire from 200 countries, and it sends the address or GPS coordinates where the user is in an emergency.... Read more