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A simple way to collaborate on your website in real time and wherever you are

Surfly Surfly - Surf the web together
Review posted Sun 3 Nov '13  ·  73 comments

While its easy enough to call a person to person or team meeting when you are all in the one place, it's not quite so easy if you are in different places or working remotely on the other side of the world. You can probably get away with Skyping it, if you are lucky and well organized. If you want to run through the issues of a website when the relevant parties are scattered around the globe, however, things can start to get a little trickier. Surfly is a free, cloud based collaborative application that lets you share a web ... Read more

The ultimate in project management

Fuseboard Work together around deals,...
Review posted Mon 26 Aug '13  ·  607 comments

The only thing that really needs to be said about this social project management application is that if every business used it, the world would be a better (and certainly better organized) place. Fuseboard is a safe and secure, cloud-based business application that provides a comprehensive platform for all your connections and collaborations while adding, amongst other things, a familiar-looking social element to proceedings. This powerful and beautifully put together set of tools delivers an advanced CRM and a truly classy project management tool that provides an intranet for your workers as well as a superior social feed for your ... Read more



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A web-based helpdesk for multiple companies thats much cheaper than Kayako

Vision Helpdesk Next Generation Helpdesk
Review posted Fri 30 Nov '12  ·  264 comments

Up until now it's been Kayako and Cerberus that have ruled the roost when it comes to the web-based help desk. But gradually, Vision Helpdesk has been eroding on their lead with innovative programs to improve end-user support and, being a significantly cheaper option, Vision is now a very viable alternative. The most significant of their innovations now leaves Vision as the only web-based helpdesk software that allows you to manage support for multiple companies in the one convenient place.   Vision Helpdesk offers the only web-based true satellite helpdesk software on the market that allows you to manage your ... Read more

Solve customer support with real time audio chat

InteractEasy Connect. Talk. Solve
Review posted Sun 13 May '12  ·  56 comments

InteractEasy is an application to provide feedback and support from your website via a simple add-on VoIP widget to put you instantly in touch with customers needing help. No need for back and forth emailing or messaging - now its easy to solve problems in real time audio chat using VoIP saving you time and money. InteractEasy is a fast and easy way to solve problems. If you are a small business you might even find that it's completely free, too.   InteractEasy is an add-on for your website similar to the recently reviewed Chatwing that lets your visitors have ... Read more

All your business analysis in one location

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Review posted Thu 19 Jan '12  ·  26 comments

It is said that many businesses spend up to 80% of their time collecting and analyzing data and creating reports. While this is an admirable trait as it's essential to know what your customers want and how well your business is running, 80% is a ridiculous amount of time to spend on it when that time could be used making business decisions rather than overanalyzing them. Cyfe is a web-based business and analytical set of tools that helps you bring all your business metrics into one single location.   What impact can an 80% loss in performance have on your ... Read more

Support Apps

Banckle Live Chat Support for Sitefinity

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elevio

Submitted Thu 11 Sep '14
Knowledge base and chat, integrated.

Connects your existing knowledge base and chat service into one tab that can be shown across your site giving users access to important information from anywhere within your app.... Read more

Helprace

Submitted Sat 5 Jul '14
Helprace - Be a Winner in the Customer Service...

Providing amazing customer service experiences has never been more important than now. Today’s customers are expecting more. They can afford to be more picky as they have... Read more

myTips

Submitted Wed 2 Apr '14
Interactive guided tours without coding

Beautiful, professional guided tours for new user onboarding without coding. Helps increase new user activation by 21% (on average) by taking new sign up to that WOW moment of... Read more

eSolver

Submitted Tue 1 Apr '14
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Esolver is a complete set of help desk tools that enable you to manage your customer service process from beginning to end. Connect with your customers, route their support... Read more