You already use Trello to manage internal issues, tasks and conversations. You can use it as a way to interface with the external world too. If your users or clients can reach you through an email address, you can turn Trello into a shared mailbox for these incoming messages.
The entire team can cooperate on these help threads; an issue reported or feedback sent by an user can be reworded and used as an internal tracking card in the same Trello board you already use; Trello interface is ideal for this and many other ways to work, so you can easily integrate BoardThreads in your workflow.
Last updated 19 Oct 2016