Traditional methods of measuring client satisfaction makes it difficult for the customer or ... More
Traditional methods of measuring client satisfaction makes it difficult for the customer or client and easy for the supplier. So most customers avoid doing it, and you lose customers without even knowing it.
Want to know what your customers really think of you? Send them a Customer Thermometer instead.
Your customers get a traffic light email and click one button. That’s it. Just one click; they carry on with their day. You get instant feedback on how they feel and follow up appropriately. Simple! But devastatingly effective.
Sign up now for your free account and you could be using Customer Thermometer today to find out what your customers are REALLY thinking.
Last updated 28 Apr 2011
Published 26 Nov 2011
Anything that cuts out those long winded customer satisfaction surveys has to be a good thing. This app aims to make the procedure more acceptable to customers which at the same time should ensure the collection of more accurate response data.
In fact it could ensure the collection of a great deal more response data than traditional methods that often requires the poor old customer to spend valuable time answering endless questions and adding unnecessary comments.
As the name suggests this app aims to help you gauge whether your customers are feeling warm towards you or if they are at the other end of the scale and have an issue that needs addressing. All of this can be done via a single email sent to a customized client list of your choosing.
The mechanics are fuss free and simply require you to create your thermometer. This is basically an email template containing four light icons of gold star, red, amber and green. Against these icons you then write a response choice to the single question posed in your covering email message and then send it to your chosen list of customers. Upon receipt all they have to do is click the icon that matches their opinion and that’s it.
The thermometer can be branded with your company logo and a thank you message is sent to all recipients that respond. You can also create several different templates and contact lists for various scenarios and occasions.
The reports feature is fairly comprehensive for a survey that only asks one question. A selection of charts...