In this increasingly competitive world of e-commerce where there a number of options available for customers for making online purchases, websites selling or promoting their products needs to be online every time. Due to changing online business demands, businesses require adding Live Chat application to interact with their website visitors, convert them into customers, promoting their products, enhancing their service quality, and taking their businesses to new heights.
Website visitors are usually expecting better customer services while making online purchases. According to a recent survey, it was found that about 85% of online customers expect online support while making online purchase. It was found that customers demand instant solution for their issues or queries from friendly customer service agents on the other side of the website. Lack of information about the product, service or delivery, unexpected delivery costs, navigation difficulties, not getting appropriate answers for asked questions, not getting any kind of support from the website, etc. are among top most reasons for abandonment from the website.
A number of Live Chat applications are available nowadays in the market offering numerous beneficial features. eAssistance Pro – a Live Chat Support tool is available at reasonable and competitive prices offering a bunch of extra-ordinary features making it totally different among others.
eAssistance Pro facilitates real-time communication between a company and its customers. It allows getting connected with website visitors in real-time with minimum efforts and maximum security. The software assists in increasing the customer satisfaction level by shortening the response time, the factor every customer expects and appreciates. Canned responses also reduce the response time as website operator can send already-written answers to website visitors for repeatedly asked questions within seconds. Webpage pushing functionality shortens the route a customer desires to take while looking for a particular product or place on the website.
This Live Chat application that serves as a visitor monitoring tool as well can be used on a number of websites to let website visitors initiate Live Chat with website operators whenever required. A number of chat button codes are available offering maximum flexibility to users. The chat button code can be placed on one webpage to every webpage in the website at any desired location. The tool is fully compatible with all major CMS, ecommerce applications and other famous web applications.
Download the free trial version of Live Chat application before you decide to purchase any of the available subscription plans. eAssistance Pro is available as a fully-functional free trial version to let users experience its capabilities upto a trial period of 30 days. Creating an account automatically generates one operator account and one department. User cannot add new operators or can’t even create new departments until a subscription plan is chosen. To continue working with the application after completion of trial period, purchase any of the available subscription plans that are based on number of operator licenses and tenure of subscription.
Last updated 6 Aug 2015