Hexabot.io View website

Bring your Chatbot's to life with next generation technology

Developer description

Hexabot.io is an online tool for building and managing chatbots on Messenger. Hexabot.io comes ... More

Editor's review

Published 18 Jul 2018

If you asked a number of potential customers about their most frustrating experience when dealing with an online business I'm betting that most of them will say that there's not much worse than sitting on the phone for half an hour while waiting for customer service. It's made worse when it's just a simple question that needs answering. And that's why the chatbot was invented. It enables customers to ask and get answers to frequently asked questions via an automated service. Amazingly enough, the first chatbot was created back in the early to mid 60's but the phrase itself wasn't really adopted till the mid 90's when Michael Mauldin coined the phrase chatterbot. Since then they have become an essential piece of the online puzzle.

Most chatbots are pretty simple and are programmed to answer the most obvious questions. However, the next generation have taken them up a notch. Hexabot.io is an online tool for building and managing chatbots on Messenger. However, it's not just your basic chatbot app. As well as all the regular stuff needed to build great chatbots, it also comes with a couple of very interesting features to make life easier and to make the chatbot's interactions with clients run more efficiently. For a start, it has a visual editor which lets you set and control the dialog flow. More interestingly, though, it carries an NLP (Natural Language Processing) feature that enables the chatbot to analyse and understand natural language and react accordingly.

So, what does this all mean? Well, the app's visual editor facilitates the configuration of the chatbot through the design of conversational paths. Using a predefined block palette, users can send text messages, quick replies, call-to-action buttons and files with simplicity and ease. It speeds up the process of designing the chatbot's dialog flow, so that everything is configurable from the user interface. This gives companies a better understanding of how its bot works. It keeps track of conversations with customers and optimizes the experience as it goes. The NLP incorporates AI (artificial intelligence) and deals with the interactions between computers and human languages - in particular how to program computers to process and analyze large amounts of data and respond more naturally to individual requests for information. Basically, you feel as if you are talking to - and getting replies from - a real person.

With the broadcast feature, you can target and engage your audience with the latest information by sending out regular notifications to keep your customers informed of all your latest changes, deals and special offers. The app allows you to manage the persistent menu on Messenger while having easy access to the main features of the chatbot. As I mentioned earlier, Hexabot.io offers all the basic features for you to build amazing chatbots but they also offer custom feature development on demand for medium and large companies for integration with third party systems. Just get in touch with them to schedule a demo for you if you want a little more convincing.

The general idea of having a chatbot element to your website is to augment your sales and support team in their interactions with customers with 24 hour / 7 days a week availability. Customers won't be hanging on the phone for ages waiting for the next available support person and can generally have their questions answered there and then. Chatbots are designed to be polite, no matter the circumstances, and don't suffer the day to day trials and tribulations that real people can succumb to. They can also potentially deal with thousands of enquiries at a time no matter whether it is day or night...or even if it's a holiday. Any complex enquiries that they can't handle can be programmed to be passed on to an experienced staff member. Hexabot.io allows companies to focus on understanding their audience and continuously improve its chatbot.. Get in touch and give them a try now.

By using our website, you agree to our privacy policy   OK