Nudgespot Messenger View website

The next generation of customer support and website communication

Developer description

Nudgespot is a messaging platform that lets you acquire customers and engage them via in-app ... More

Editor's review

Published 9 Mar 2016

One of the great things about bricks and mortar retail is the communication and rapport that can be built up between a store and its customers. A few simple words here and there can be the difference between a one-off shopping experience and a regular customer who comes back again and again. This is one aspect of online shopping that tends to get lost. There are so many alternative sites out there delivering similar products and services that customer loyalty is a tricky one to maintain. So, it's nice to see an app coming out that encourages customer interaction and makes the visitor seem important rather than just an anonymous shopper making a single purchase.

Nudgespot Messenger is a business marketing app that wants to change the way that business talks to its customers by providing in-app messaging to encourage greater customer communication. It's aim is to better engage regular customers as well as to acquire new business through instant messaging, email and push notification. The result is better customer support, smarter marketing and closer ties between you and your website visitors.

The platform has a powerful multi-channel marketing automation core plus a real-time messenger that lets you track user activity and behavior and triggers messages using the channels that work best for you. You can broadcast welcoming messages to every user who arrives on your site or customize a specific messages based on your company's outbound campaigns. Nudgespot is different to similar productivity apps because it doesn’t charge you by the number of users you have or the team members you add - so you are free to grow your user base exponentially at a very reasonable price.

The app lets you map your conversation history and onsite activity as well as being able to talk directly to visitors and help build a lasting relationship. You can track all the features that visitors use and, more importantly, the ones that they don't use. Its easy to add team members to specific conversations, assign tasks and help customers when they need you the most whilst organizing your business better by segmenting customers based on their user properties and their product usage.

Nudgespot Messenger aims to change the way that business interacts with its customers. It enables and actively encourages proactive communication to take customer support to the next level. It gives business instant communication with online customers to provide the closest thing to face-to-face interaction available. Marketers can reach customers through instant in-app messaging, email or through their browser. If you'd like to try it out, there is a basic version of Nudgespot available for free that includes many of the features we've talked about in this review. There are also other pricing plans that range from US$49 per month to $399 per month depending on your needs and your enthusiasm. Right now, the app is in public beta mode and access is by invitation only. If you are looking to join the next generation of customer support, request access today!

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