Pure Chat View website

Answer your customer queries immediately by putting a live chat widget on your website

Editor's review Page 2 of 3

Published 16 Dec 2014

[cont'd] the site. All aspects of the chat widget that customers see are fully customizable - meaning that the color, text and style can be tailored to seamlessly match your brand. There's also an option called “hosted chat pages” that allows you to link to your live chat widget from Etsy, Craigslist - or even your email signature - without having to use any complicated coding. Pure Chat offers both iOS and Android versions of the app as well as a Kindle version to answer chats, and features hosted chat pages that can be linked to - from anywhere. The app carries a record of your chat transcripts as well as daily and cumulative statistics to keep track of chat numbers and to see how well your operators are performing based on visitor ratings. You can even link up to Google Analytics to track reaction and responses. Operators can easily add users, set passwords, edit users, manage roles and delete users from right inside the operator dashboard. Create, copy and paste stored responses to frequently asked questions and access them from inside the active chat. The app itself was specifically designed for everyday usage and, while simple to use, it is powerful enough to manage multiple customer chats. Even if you don't have a website, the stand-alone chat pages work exactly the same as a chat widget. You can just link people to the chat page's custom URL in email signatures, product listings or anywhere else that you want instant...