Social Defender - Social Media Monitoring Tool View website

Dont be the last to know that your customers dont like you

Developer description

Social Defender is a real-time social media monitoring tool designed to provide valuable ... More

Editor's review Page 1 of 2

Published 1 Oct 2012

There's an interesting story I read the other day about a major retailer who was amazed when confronted with a poll that put his company in the bottom five for satisfactory customer service. He was astounded because his internal reviews had said quite the opposite. I guess the moral of the story is that it's best to find out what your customers REALLY think of you and you can do this one way by analyzing their thoughts about you on your social networks. Social Defender is a social media monitoring application that aggregates all your social media sites under one single area to monitor and analyze customer sentiment as it happens.
 
Social Defender is a real-time social media monitoring tool designed to provide valuable insights, the ability to accurately measure social media efforts and understand customer sentiment. With Social Defender you can manage your multiple social media networks – Facebook, Twitter, Tumblr, YouTube, G+, blogs and forums – all under one single area and with all posts, comments and updates available in real time. This single solution, social media management tool, allows you to analyze what is being said online about your brand, service, industry and competitors, if it comes to that. The analytics provided may be incorporated with future goals and business plans. It's main features are to allow you to manage  multiple accounts simultaneously while analyzing your products, brands and corporate reputations in real-time. This leads to being able to identify and engage with...