VivaDesk offers an on-demand web-based help desk software feature set that allows your internal ... More
VivaDesk offers an on-demand web-based help desk software feature set that allows your internal and external customer support team to dynamically assign, monitor and resolve all of your technical support trouble tickets and customer service requests with ease via two-way email integration and an intuitive web portal.
Core Help Desk Software Features:
- On-Demand Help Desk Software
- Securely Hosted by Rackspace
- Email-to-Ticket Conversion
- LDAP / Active Directory Integration
- Interactive Dashboards
- Incident Management
- Problem Management
- Change Management
- Asset Management / CMDB
- Knowledge Base Management
- Service Level Agreement (SLA) Alerts
- Automated Ticket Routing
- Automated Escalation Rules
- Self-Service Web Portal
- Customizable Views
- Custom Report Builder
- Data Export (PDF, XML, CSV)
VivaDesk is an ideal replacement for limited or outdated legacy service desk products, or if you’re looking for an affordable first step to automate your manual processes. As your help desk requirements grow, a seamless upgrade path is available to add advanced VivaDesk features.
More than ever service teams choose a cloud-based SaaS subscription model rather than a legacy on-premise license + maintenance option. Why? Because our Rackspace hosted SaaS solution means low up-front costs, hassle-free deployment, ISO27001 secure data centers, reliable managed services, and predictable future costs.
VivaDesk: Long live the help desk!
Last updated 6 Aug 2015
Published 13 Oct 2013
We've said plenty of times here at FeedMyApp that one of the major benefits of the app generation has been the opportunity given to small business to run their show using free or very cheap applications. There are plenty of excellent CRM's and project management tools that give the small team a chance to compete with the big guys. But, something you don't see very often is something that can take up a lot of your precious time - namely, the help desk app. VivaDesk offers free and pad versions of their on-demand, web-based help desk and customer support vehicle. The app offers a smooth answer to the time-consuming but vitally important job of internal and external problem solving.
More than ever these days, service teams are choosing a cloud-based SaaS subscription model rather than a legacy on-site license with maintenance option. The reason for this is generally because many of those programs are outdated and can be expensive. VivaDesk delivers a 'Software-as-a-Service' web-based help desk business application that allows your internal and external customer support team to dynamically assign, monitor and resolve all of your technical support trouble tickets and customer service requests with ease. Workflow automation, customizable web self-service and email integration ensure customers receive fast and reliable service every time and, with the publication of fully searchable self-help documents, customers can even solve their own problems without tying up support staff.VivaDesk offers a Rackspace hosted SaaS solution that means low up-front costs...